岗位职
遇到投诉或问题，如不能立即解决，则向领班/副理汇报。
Reports complaints or problems to Team Leaders/ Assistant Manager if no immediate solution can be found.
确保具有营销员的态度，抓住酒店内的一切销售机会。
Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
确保具有高水准的酒店产品知识及本地信息。
Ensures a high level of product knowledge of hotel and local area.
确保始终有高水平的宾客服务。
Ensures a high level of customer service is consistently maintained.
确保将来自任何客人或其他部门的反馈及时并准确地汇报给副理。
Ensures the Team Leader/ Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.
确保具有高水平的酒店及本地的产品知识，以便在机会出现时，宣传/销售餐厅产品及其它设施/活动。
To be knowledgeable and promote/ upselling F&B outlets and other facilities/ programmes whenever opportunities arises.
遵守酒店有关客房部的政策及程序。
Complies with the Hotel Policies & Procedures relating to Housekeeping.
遵守房务部制定的系统及程序。
Complies with all systems and procedures as laid down by the Rooms Division.
履行清洁及服务客房的日常职责，确保客房的清洁达到凯悦品牌标准。
Performs routine duties in the cleaning and servicing of guest rooms ensuring the cleanliness meet Hyatt Brand Standards.
负责储存、发放和维护物资、布草、洗衣及客衣。
Stores, issues and maintains supplies, house linen and laundry, guest laundry.
分拣、清点、折叠、标注及搬运布草。
Sorts, counts, folds, marks, or carries linens.
补充用品，如水杯及书写用具。
Replenishes supplies such as drinking glasses and writing supplies.
根据安排，对地面进行打扫、擦洗及吸尘。
Sweeps, scrubs, and vacuums floor as assigned.
清洁毛毯、地毯、布艺家具及窗帘。
Cleans rugs, carpets, upholstered furniture, and draperies.
为家具吸尘。清洗墙壁、顶板及木制装饰；清洗窗户、门板及门/窗框。
Dusts furniture. Washes walls, ceiling, and woodwork. Washes windows, door panels, and sills.
清空垃圾桶及清洁烟灰缸。
Empties wastebaskets, empties and cleans ashtrays.
将垃圾运到垃圾处理区域。
Transports trash and waste to disposal area.
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